Privacy Policy for Acadapower

Acadapower is committed to safeguarding the privacy of its users' personal information. This policy outlines how we collect, use, disclose, and protect your data. It applies to all individuals, including students, parents, teachers, and administrative staff, who interact with Acadapower through any platform or channel.

This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use AcadaPower. Your privacy is important to us, and we are committed to ensuring the security of your personal data.

• Personal Information: This may include names, contact details, identification numbers, and other data necessary for user identification and communication.
• Parent/Guardian Information: If you are a parent or guardian, we may collect your personal information, such as your name and contact details, to facilitate communication with the educational institution.
• Communication Data: We may collect data related to your interactions with AcadaPower, including emails, messages, and feedback you provide to us.
• Academic Data: Information related to student enrollment, attendance, grades, and academic progress.
• Financial Data: Information pertaining to tuition fees, payments, and financial transactions within the system.
• User-Generated Content: Any content, messages, or files you upload or share within the Acadapower platform.
• Technical Information: This includes IP addresses, device information, browser type, and usage data collected through cookies and analytics tools.

• Software Functionality: To provide, maintain, and improve the functionality of Acadapower. • Communication: To respond to inquiries, send notifications, and provide customer support.
• Academic Services: To facilitate academic processes such as enrollment, grading, and scheduling.
• Financial Transactions: To process payments, issue invoices, and manage financial records.
• User Experience Enhancement: To analyze user behavior and preferences, allowing us to enhance the user experience.
• Customer Support

If you contact our customer support, we may use your information to assist with inquiries, troubleshoot issues, and resolve technical problems.

All Personal Data must be securely maintained and not retained longer than necessary. AcadaPower will take diligent measures to guard against unauthorized access, accidental loss, damage, or data destruction. This involves employing password-protected databases for digital records and securely locking cabinets for paper documents.

• Adhering to industry-recognized security standards for workstations, servers, and databases.
• Implementing full-disk software encryption on all corporate workstation/laptop operating system drives that store Personal and Personal/Sensitive Data;
• Employing encryption at rest, including robust key management for databases;
• Enabling Security Audit Logging on all systems that manage Personal Data;
• Controlling and restricting the use of removable media like USB flash drives and disk drives;
• Applying anonymization techniques within testing environments to protect data privacy; and • Enforcing strict physical access controls for the storage of hardcopy Personal Data.
• Enforcing strict physical access controls for the storage of hardcopy Personal Data.

We've put in place a plan to handle situations involving Personal Data or privacy practices that might accidentally or unlawfully result in the destruction, loss, alteration, unauthorized sharing, or access to Personal Data, whether it's being transmitted, stored, or processed.

If any of our team members come across any violations of our data protection rules or other regulations regarding Personal Data security, they need to right away let their supervisor or our Data Protection Officer (DPO) know. This is especially important in cases like:

• Data being sent to the wrong place across borders.
• Loss or theft of devices or documents that have data.
• Accidentally sharing data with someone who shouldn't see it. - Unauthorized use due to incorrect access controls.
• Equipment breakdown.
• Human error that results in data being shared inappropriately. - Suspected hacking attacks.

We're committed to reporting any data protection breaches as soon as they happen. This is crucial for several reasons:

• It allows us to take quick action to fix the issue.
• We can fulfill our reporting obligations to regulatory authorities like NITDA.
• Affected individuals can be informed promptly.
• Effective communication with stakeholders can be managed.

When we suspect a breach has occurred, we'll investigate to confirm whether it's a real breach or not. Here's how we handle it:

• First, we confirm if there's indeed a breach.
• We conduct a thorough and impartial investigation, which may include digital forensics if necessary.
• We identify what needs to be done to make things right.
• The findings are reported to our top management.
• We work closely with the relevant authorities as needed.
• Both internal and external communications are coordinated.
• If necessary, we ensure that affected individuals are properly informed.

• Third-Party Service Providers: We may share data with trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to protect your data.
• Legal Obligations: We may disclose information as required by law, regulation, or court order.
• Merger or Acquisition: In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred as part of the transaction.

• Access and Correction: You have the right to access and correct inaccuracies in your personal information within Acadapower.
• Consent Withdrawal: You can withdraw consent for specific data processing activities.
• Account Deletion: You can request the deletion of your account and associated data.

We reserve the right to update this privacy policy. Changes will be posted on our platform, and the effective date will be revised accordingly.

AcadaPower is owned and operated by ClickGrowth Ltd., a company incorporated in Nigeria. If you have questions or concerns regarding this policy or your data, please contact us at info@acadapower.com.

We retain your data for as long as necessary to fulfill the purposes outlined in this policy. Once data is no longer required, it will be securely deleted or anonymized, except where legal obligations require retention.

If your data is transferred outside your country of residence, we will take steps to ensure that your data remains protected and is subject to appropriate safeguards.

You may exercise your rights under applicable data protection laws, including but not limited to the right to access, rectify, erase, or restrict the processing of your data. To do so, contact us at info@acadapower.com.

This policy is governed by and constructed in accordance with the laws of Nigeria Data Protection Regulation (NDPR), without regard to its conflict of law principles.

• Personal Data Breach Management Policy: This outlines how we respond to and manage any situations where there may be a breach of personal data.
• IT Security Policy: Learn about the rules and guidelines we have in place to safeguard our information technology systems.
• Document Retention Policy: Understand our practices for retaining different types of documents and data.
• Cookies Policy: Discover how we use cookies on our platform to enhance your experience.
• Privacy Notices: Get specific information about how we handle your privacy in various scenarios.
• Data Protection Impact Assessment Procedure: Learn how we assess and address potential risks to your data privacy when introducing new projects or IT systems.